- You should receive an instant response with ticket number and expect a call back within an hour if sent 9:30am-5:30pm AEST Monday to Friday. If sent outside of those hours, expect a response the next business day.
- Keep an eye on your nominated phone number as you will be contacted with pricing ASAP.
- To assist with your enquiry running smoothly, we will send you follow up emails in approximately 5 days time, and then again in approximately 10 days time to ensure that progress has been made.
In the meanwhile, should you require urgent assistance, please use our ‘live chat’ facility (9am-midnight AEST, 7 days) or dial 1300 558 887 (9:30am-6PM AEST, Mon-Fri).