Home Emergency Assistance: Don’t be caught with a large repair bill!

Most Australian homeowners and landlords today want more peace of mind when it comes to protecting their homes and investments. They want easy, affordable, reliable and less time-consuming solutions, especially when things go wrong.

Yet in today’s insurance marketplace, the only real option consumers have when it comes to protecting their homes is to rely on Home/Building and Contents Insurance. However, it is most likely this won’t help in an unexpected emergency, such as a burst pipe, a blocked toilet or those times when keys get accidentally locked inside the house.



MAPFRE ASSISTANCE has recently expanded its Home Emergency Assistance offering to cover all households across Australia. Find out what this product covers and how it can help when that unforeseeable home emergency strikes.


While Home and Contents is essential for every home, many consumers fail to realise that several gaps exist in even the most comprehensive Home and Contents policies – and these gaps continue to leave consumers without immediate assistance, subsequently subjecting their homes to significant financial and safety risks.


Welcome Home Emergency Assistance

Recognising the need to address these gaps with a targeted and more effective product, MAPFRE ASSISTANCE now provides Home Emergency Assistance memberships to all regions throughout Australia.

Home Emergency Assistance has been designed to cover emergency incidents and circumstances around the home that Home and Contents doesn’t cover (or only covers under very strict terms and conditions).   

The aim of Home Emergency Assistance is to bring more peace of mind in the event of a home emergency by providing members with 24/7 access to trusted and reliable tradespeople, who can attend to the issue/repair within 1 hour.


Home Emergency Assistance – How Does It Work?

Home Emergency Assistance is a premium, membership-based home emergency repair service that has been specifically created to cover the 10 most common emergencies in the home (see below).

  • The product is available to any homeowner or landlord (who owns a detached property, duplex or unit/apartment) in Australia.
  • Consumers are invited to sign-up for an annual membership and receive cover for up to 5 home emergency call-outs per year, at no additional cost, to address any of the 10 covered issues.
  • Members can claim up to $350 per emergency repair, giving you $1,750 worth of cover for one low annual membership fee. There are no callout fees and no excesses to pay when you claim.
  • The service is available 24 hours a day, 365 days a year, including public holidays.
  • We pay the tradie. This means the payment (up to the covered amount) made for fixing the emergency is paid directly by Mapfre to the relevant tradesperson.  

Are you interested in learning more about Home Emergency Assistance? Click here to find out more.


What home emergencies are covered?



To make a Home Emergency Assistance claim, members simply phone MAPFRE ASSISTANCE as soon as any of the above emergencies occur.

  • Our team will ‘assess’ the emergency and connect the member with an appropriate tradesperson from their nationwide network of licenced, trusted (and vetted) tradespeople.
  • The tradesperson will then attend to the issue within 1 hour and repair the problem (or carry out a ‘make safe’ solution).


how does home emergency assist work



The Benefits of Home Emergency Assistance

Home Emergency Assistance introduces several key benefits to the consumer that go beyond what Home and Contents Insurance or a tradesperson alone can offer.

With Home Emergency Assistance No Home Emergency Assistance
Fast response times – The dispatched tradesperson is expected to arrive within 1 hour. Consumers can be forced to wait for several hours for a tradesperson to respond; some even wait all day especially after hours, on weekends or public holidays.
Significant financial savings – Members receive up to a maximum of $350 worth of cover for every emergency incident. Our specialised claims team will manage all costs with the tradesperson for your benefit. Consumers are solely responsible for the entire cost of the repair, which can involve high labour and material costs, as well as hefty call-out fees, particularly outside of normal hours.
Trusted tradespeople only – All of the tradespeople in MAPFRE ASSISTANCE’S network are fully licenced, qualified and experienced. Consumers are often left wondering if a tradesperson is trustworthy (“will they repair this properly?” or “am I being ripped off?”).
12-month guarantee on all repairs conducted under the membership. Regular tradespeople may not offer a guarantee at all and any additional repairs needed may involve extra costs.
24/7 service – Members can call for help anytime, including nights, weekends, public holidays etc., for no extra cost. Access to tradespeople outside of business hours can prove difficult and usually involves expensive call-out fees.
More peace of mind – Members can rest easy knowing that they are saving on repair costs, dealing with a trustworthy tradesperson and receiving a high-quality repair. MAPFRE ASSISTANCE can also be there to provide further advice and assistance if needed. Dealing with a home emergency repair can be a costly and time-consuming hassle. Consumers will need to find tradespeople themselves, source quotes, and pay call-out fees where applicable. Meanwhile, there’s little transparency as to whether quotes reflect realistic prices and whether the tradesperson in question is reliable and trustworthy.

Our Tradespeople are quality checked and vetted on your behalf. Our tradespeople are required to provide an ABN, personal identification, confirmation of appropriate insurances, details of their work history, references, undertake a police check plus lodge all current licensing and registrations in respect of their trades. We regularly review the quality of work provided by our tradespeople and seek feedback from our customers in order to maintain and improve the service we offer.

Home Emergency Assistance is now available for a one-off annual membership fee of only $199 Click here to join.


Who is MAPFRE ASSISTANCE?  mapfre_200x200

MAPFRE ASSISTANCE is a subsidiary of MAPFRE, a multinational specialty risk provider with a strong insurance presence across the globe and 20+ years’ experience in the home emergency assistance market.

The Home Emergency Assistance product has proven highly successful in the European marketplace and MAPFRE ASSISTANCE is now thrilled to be offering this product to Australians.

MAPFRE ASSISTANCE has developed a reliable, nationwide network of tradespeople, including glaziers, locksmiths, electricians, plumbers and more, all of who are qualified to carry out emergency repairs as part of the 24/7 home emergency service. Only reliable, experienced and licenced tradespeople are invited to join this network.

With this level of experience and reach in the Australian region, MAPFRE ASSISTANCE has established itself as a highly trustworthy emergency repair solution that is capable of delivering on service promises and providing consumers with round-the-clock access to reputable tradespeople.