Customer Support Policy

Customer Support Policy

Naritas is committed to providing our customers with 5 star service. For more information about our service guarantee visit here.

We are always interested in hearing feedback from our customers. We highly value your feedback  about any aspect of your Naritas service as we are constantly on the lookout for new ways to improve our products and services.

If you have an outstanding issue which you have not been able to solve through the normal channels, you can escalate any existing ticket to management by referring here (and selecting Other – ensure to provide details to do with your concern). All emails sent to this email address are reviewed by senior management and any necessary action to resolve your issue to your complete satisfaction will be taken.

If you have any complaints about our advice that can’t be resolved directly with your Naritas Credit Adviser, please refer to this link. Your communication will be acknowledged within 5 working day of receipt. If there is scope for resolution without the need for further investigation you will also be provided with a response to your concerns.

Your data security is handled with care by experts.  At Naritas, we recognise that remaining secure involves active monitoring, constant improvements to ensure that the integrity of your data is kept intact.

 

Naritas Customer Support hours
Phone: Monday – Friday 9:30AM to 6:00PM (AEST)
NB* If you are a Naritas customer (i.e. you have signed a quotation for service and/or you presently have a loan that was established using Naritas and/or you are in our Prepare to Buy Programme) in addition to the methods listed above, you may contact your allocated Account Manager or Credit Adviser directly via phone 9:30am to 9pm (AEST) Monday to Saturday.