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  4. Customer Support Policy

Naritas is committed to providing customers with 5 star customer service. For more information about our service charter visit here.

We are always interested in hearing feedback from our customers. We enjoy hearing both positive and negative (constructive) feedback about any aspect of your Naritas service. We are constantly on the lookout for new ways to improve our products and services, and we highly value your feedback.

If you have an outstanding issue which you have not been able to solve through the normal channels, you can escalate any existing ticket to management by referring here, outlining the problem and quoting an existing ticket number. All emails sent to the this email address are reviewed by senior management who will take any necessary action to resolve your issue to your complete satisfaction.

If you have any complaints about our services, or wish to query an application, please refer this link
Your communication will be acknowledged within 1 working day of receipt. If there is scope for resolution without the need for investigation you will also be provided with a response to your concerns.

Your Data Security is handled with care by experts.  At Naritas, we recognise that remaining secure involves active monitoring, constant improvements to ensure that the integrity of your data is kept intact.
 

Naritas Customer Support hours
Phone: Monday – Friday 9:30AM to 5:30PM (AEST)
Live Chat 7 days 9:00am to Midnight (AEST)
NB* If a Naritas customer has signed our quote or settled a loan you can contact your allocated Account Manager or Credit Adviser directly via Phone 9:30am to 9pm (AEST) Monday to Saturday.

 

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