At Naritas Finance we are committed to excellence in client support and service. If you are unhappy with our service, or we do not meet your expectations, we want to know. You have the right to raise your complaint through this website, by contacting our main office number or by putting your issue in writing. We will reply to your complaint promptly.

If your complaint isn’t resolved to your satisfaction, you can ask to have your complaint referred to our Dispute Review Committee.

Find out more about the Committee and how your complaint is reviewed and resolved:

If you are unhappy with the Dispute Review Committee’s determination you can ask to have your complaint reviewed by an Independent Ombudsman, the Credit & Investment Ombudsman Service Limited (CIO).

Find out more about the CIO resolution processes and procedures:

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